Refund and Return Policy

Last Updated: July 28, 2026

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1. Returns

You may request a return if:

• The wrong product was delivered.
• The product arrived damaged.
• The product received significantly differs from the product ordered.

Return requests must be submitted within 7 days of receiving the product.

2. Conditions for Return

Returned items must:

• Be unused.
• Be in their original condition.
• Include original packaging where applicable.

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are generally non-returnable:

• Cut fabrics requested to custom measurements.
• Clearance or discounted items.
• Products damaged due to customer handling.
• Customized or specially ordered products.

4. Refunds

Once a returned item is received and inspected:

• Approved refunds will be processed to the original payment method.
• Processing times may vary depending on banks and payment providers.

5. Shipping Costs

Shipping fees are generally non-refundable except when:

• The wrong item was shipped.
• The product arrived damaged.
• The error originated from Exotic Laces Store.

6. Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, cancellation may not be possible.

7. Contact for Returns

To initiate a return or refund request, contact our customer support team with:

• Order number
• Product details
• Description of the issue
• Photos (if applicable)

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